
As a Qualitative User Experience Researcher with a mixed methods approach, I have a deep intrinsic motivation for learning and curiosity. I strive to provide empathy in order to better understand and examine human behavior and decision-making. Leading with empathy, allows you to examine the nuances of each individual person. What are their goals? How easy was it for them to interact with a design and complete the task? What are their pain points and accessibility needs? Through the utilization of different research methodologies such as user interviews, usability testing, surveys, or ethnographic observations; I can better understand the emotions behind the action.
About Me
Education
Conferences
Master of Information Science | Information Architecture
Indiana University Bloomington 2018
Bachelor's Degree in English Literature | Creative Writing
Indiana University 2015
Certification UX Management | Strategy and Tactics
Interaction Design Foundation 2018
2018 Velocity Conference | University of California
Jack M. Gill Velocity Fellowship Silicon Valley Entrepreneurship
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2018 Enterprise UX Conference | San Francisco
2018 Lou Rosenfeld UX Enterprise Scholarship – sponsored by Google -Diversity in Computer Science
Certified SAFe 5 Practitioner
Scaled Agile Inc. Issued January 2022
Experience
Skills
Information Architecture | Design Thinking
Senior User Experience Researcher | Dematic
Establish and execute research operations by building templates, purchasing appropriate research software, building internal and external participant pipelines, and teach user experience research to the product department.
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Collaborate across departments to evaluate current and upcoming user research needs that help improve product definition and drive business goals.
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Engage with product managers, directors, and stakeholders to quickly define projects that clearly convey the goals, hypothesis, and methods to be used and expected impact.
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Facilitate and execute a variety of research studies, including user testing, field studies, usability testing, concept testing, in-depth interviews, and ethnographic observations.
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Synthesize qualitative data to help drive product and design decisions, and provide actionable and meaningful data-driven insights that represent the voice of multiple users.
Qualitative Research | Data Analysis | Mixed Methods Research
User Interviews | Usability Testing | Concept Testing
Card Sorting | Survey Writing | Ethnographic Observations
Icon Testing | Agile UX | Team Leadership & Management
Project Management | Participant Recruitment | Storytelling
Technology Exposure
Usertesting.com | User Interviews | Qualtrics
User Experience Researcher | General Motors
Supports multi-disciplinary teams focused on translating human needs into viable product concepts using iterative, human-centered design. Research work impacts the development of our Design System and cohesive cross-channel experiences for Cockpit Driving Experiences, Comfort, Safety, Ownership, Entertainment, Connectivity and Navigation.
Collaborates with teammates to plan and facilitate user and stakeholder research that will guide the design of world-class user experiences across all products and platforms for vehicle features, and analyzes research findings to inform problem statements, guide design strategy, and define requirements.
Applies statistical skills for analyzing data collected and provides inspiring reports and feedback on the implications to user experience and how improvements to the design and functionality of the system can be made.
Create proposals on design direction supported by written and verbal presentations demonstrating ability to appropriately use both quantitative and qualitative data and provide tactical and targeted design recommendations and next steps based on data.
Optimal Workshop | Calendly
Adobe Creative Suites | Microsoft Teams | Lucidchart
NVivo | Dedoose | ATLAS.ti
Product Research Delivery Manager | Lessonly
Responsible in creating understanding and empathy around user needs, stated and unstated, for the entire product team including designers, project managers, and engineers.
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Define, plan, and conduct user centered research (ethnographic observations, contextual interviews, and usability testing) around users’ needs and behaviors with qualitative and quantitative analysis in order to help inform Lessonly’s product initiatives.
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Educate teams on how to incorporate user research, incorporate discovery team into the research process, and facilitate evidence-based results.
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Recruit, schedule, and manage all research participants while managing the incentive and software budget for the UX team.
Sr. Service Designer and Researcher | ExxonMobil
Responsible for all aspects of User Centered Design to provide expertise and guidance around the design, development, analysis and testing of mobile, web and desktop computer applications.
Primarily responsible for designing, conducting, analyzing, and reporting on user-centered design research and usability testing, including identification of user needs and goals, task and workflow modeling, ethnography and persona development as well as rapid iterative usability testing, and more formal, in-depth testing.
Leads highly collaborative design workshops and requirements gathering sessions with business and technology partners and conducts usability research both online and in the field and provide recommendations for improvement.
Plans, conducts, and synthesizes generative and evaluative research using standard methodologies within the function and performs user testing and analysis of internal applications.
UX Designer Specialist | Cook Medical
Responsible for understanding the business requirements and technical limitations in order to plan and construct appropriate user research, and translating this knowledge into user flows, customer journey maps, and personas.
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Ensuring a smooth transition while implementing a new information system on the manufacturing floor by conducting interviews and usability testing.
Research Assistant | University of Michigan
The University of Michigan invited me to join the Research Program for Master's Students (REMS) for the summer of 2017. I worked with a team of researchers on “Developing A Culturally Responsive Framework For Promoting Computing Among Adolescent Girls in STEM Programs.”
Contributed to the study of how cultural supports may positively impact computing education and learning experiences for girls from marginalized groups. I attended weekly collaborative and interdisciplinary research meetings with a Pl and research team, conducted literature reviews related to the use of culturally responsive pedagogy in computer science education contexts, and conducted data analysis using qualitative data analysis software.